Refund and Cancellation Policy

My Daily Prayer is a personalized digital devotional service operated by Ludwig Mkt Digital, the registered trade name of LUDWIG MKT DIGITAL LTDA, CNPJ 59.221.573/0001-98.

Before preparation begins

You may request cancellation and a refund before work on the personalized prayer begins. Submit the request through support using the same email used for the order.

Delivery problems

If the prayer is not delivered within the stated timeframe, the listening link does not work, the audio is materially unusable, or the delivered prayer does not reflect the submitted request because of our error, contact us within seven days of payment. We will first correct or redeliver the prayer when practical. If we cannot provide what was promised, we will issue an appropriate refund to the original payment method.

After successful delivery

Because each recording is personalized digital content, a completed and usable prayer is normally non-refundable after delivery. This does not limit any refund or cancellation right required by applicable law.

Questions or disputes about a charge

If you do not recognize a charge or disagree with how a payment, delivery, cancellation, or refund was handled, contact support using the email connected to the request. We will review the request, payment, delivery records, and any earlier support messages and respond with the available resolution. This process does not limit any right you may have to contact your card issuer or payment provider.

How to request help

Use My Daily Prayer Support and include the email connected to the request. Do not include payment-card details. Approved refunds are returned through the original payment method; processing time depends on the payment provider and bank.